Terms of Service

Effective Date: May 22, 2026  |  Last Updated: May 22, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," or "you") and Starbird Chicken ("Company," "we," "us," or "our"), governing your access to and use of the website located at starbird-food.click (the "Site"), including all content, features, functionality, online ordering systems, and services offered through the Site (collectively, the "Services").

By visiting, browsing, registering an account on, or making a purchase through the Site, you acknowledge that you have read, understood, and agree to be bound by these Terms, including our Privacy Policy, which is incorporated herein by reference. These Terms apply to all visitors, registered users, customers, and anyone else who accesses or uses the Services.

If you are accessing the Services on behalf of a business entity, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and in such case, "you" and "your" shall refer to that entity.

You must be at least eighteen (18) years of age, or the age of majority in your jurisdiction, to use our Services. By using the Site, you represent and warrant that you meet this age requirement. If you are under the age of majority, you may only use the Services under the supervision and with the consent of a parent or legal guardian who agrees to be bound by these Terms.

2. Description of Services

Starbird Chicken operates as a food service business providing customers with access to our menu items, online food ordering, delivery coordination, catering inquiries, loyalty program participation, and related food and beverage services. Through our Site, we may offer the following services:

• Online Ordering: Customers may browse our menu and place orders for pickup or delivery through the Site or through integrated third-party delivery platforms.
• Menu Information: We provide detailed information about our food and beverage offerings, including ingredients, nutritional data, allergen disclosures, and pricing.
• Catering Services: Customers may submit inquiries and requests for catering orders for events, corporate functions, and private gatherings.
• Loyalty and Rewards Programs: Registered users may participate in loyalty programs that reward repeat purchases with points, discounts, or promotional offers.
• Account Management: Users may create and manage personal accounts to track order history, save preferences, and manage payment information.
• Customer Support: We provide customer service through email and other communication channels to assist with orders, complaints, and general inquiries.
• Promotional Content: We may publish special offers, limited-time promotions, and marketing content through the Site and email communications.

We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time, with or without notice, and without liability to you or any third party. Availability of menu items, pricing, and service areas may vary by location and are subject to change without prior notice.

3. User Accounts and Registration

Certain features of the Site may require you to register for an account. When you register, you agree to provide accurate, current, and complete information about yourself as prompted by the registration form, and to update such information to keep it accurate, current, and complete.

You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You agree to notify us immediately at [email protected] upon discovering any unauthorized use of your account or any other security breach. We are not liable for any loss or damage arising from your failure to comply with this obligation.

You agree not to share your account credentials with any third party, allow any third party to access your account, or use another user's account without authorization. Each registration is for a single user only, and you may not create multiple accounts for the purpose of circumventing restrictions, exploiting promotions, or any other fraudulent purpose.

We reserve the right to suspend or terminate your account at our sole discretion if we believe that the account information you have provided is inaccurate, false, or incomplete, or if you have violated any provision of these Terms.

4. User Obligations and Prohibited Activities

By using our Services, you agree to use the Site only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the Site. You agree to comply with all applicable federal, state, and local laws and regulations in connection with your use of the Services.

4.1 You Agree to:

• Provide truthful, accurate, and current information when placing orders, registering for an account, or contacting us.
• Use the Services only for personal, non-commercial purposes, unless you have entered into a separate written agreement with us for commercial use.
• Notify us promptly of any errors in your order, billing discrepancies, or unauthorized charges.
• Comply with all applicable laws, including those related to food safety, consumer protection, and electronic commerce.
• Treat our staff, customer service representatives, and other users with respect and professionalism.

4.2 Prohibited Activities

You are strictly prohibited from engaging in any of the following activities in connection with the Site or Services:

• Using the Site for any fraudulent purpose, including placing orders with no intention to pay, submitting false complaints, or manipulating promotional offers.
• Attempting to gain unauthorized access to our systems, servers, databases, or any connected networks through hacking, password mining, or any other means.
• Introducing viruses, Trojan horses, worms, malware, ransomware, or any other harmful or malicious code into the Site or connected systems.
• Scraping, crawling, or using automated tools to extract data from the Site without our express written consent.
• Reproducing, distributing, displaying, selling, or otherwise exploiting any portion of the Site's content, trademarks, or intellectual property without authorization.
• Impersonating any person or entity, or falsely stating or misrepresenting your affiliation with a person or entity.
• Submitting false, defamatory, harassing, obscene, or offensive reviews, comments, or communications through the Site.
• Using the Site to transmit unsolicited commercial communications (spam) or to collect personal information about other users.
• Circumventing or attempting to circumvent any security measures, access controls, or technological restrictions implemented on the Site.
• Engaging in any activity that places an unreasonable or disproportionately large load on our infrastructure or disrupts the normal operation of the Site.
• Reselling, sublicensing, or commercially exploiting any aspect of the Services without our prior written consent.
• Violating any applicable local, state, federal, or international law, regulation, or ordinance in connection with your use of the Services.

We reserve the right to investigate any violations of these Terms and to take appropriate legal action, including reporting such conduct to law enforcement authorities, terminating your access to the Services, and pursuing civil remedies to the fullest extent permitted by law.

5. Online Ordering and Payment Terms

When you place an order through our Site, you are making an offer to purchase the selected food and beverage items subject to these Terms. We reserve the right to accept or decline your order at our discretion, including due to item unavailability, errors in pricing, or suspected fraudulent activity.

5.1 Pricing and Availability

All prices displayed on the Site are in United States Dollars (USD) and are subject to applicable sales tax as required by law. We reserve the right to change prices at any time without prior notice. Menu items and their availability may vary by location and may change without notice due to seasonal availability, supply chain factors, or operational decisions.

In the event of a pricing error on the Site, we reserve the right to cancel the affected order and refund any amounts charged. We will notify you of such cancellation as soon as reasonably practicable.

5.2 Payment Methods

We accept major credit cards, debit cards, and other payment methods as indicated at checkout. By submitting payment information, you represent and warrant that you are authorized to use the payment method provided and that the information you supply is accurate and complete. You authorize us to charge your payment method for the total amount of your order, including applicable taxes and fees.

5.3 Order Confirmation and Cancellation

Upon successful placement of an order, you will receive an email confirmation. This confirmation does not constitute acceptance of your order; it is merely an acknowledgment that we have received it. Acceptance occurs when we begin preparing your order.

Due to the perishable nature of food products, cancellation requests must be submitted within a very short window following order placement. Once food preparation has begun, cancellations may not be possible. Please contact us immediately at [email protected] if you wish to cancel an order.

5.4 Delivery and Pickup

Delivery availability, fees, and estimated delivery times are subject to change and depend on your location. We may use third-party delivery service providers, and their own terms and conditions may apply to delivery services. We are not responsible for delays, errors, or issues arising from third-party delivery services once the order has been handed off to the delivery provider.

6. Intellectual Property Rights

All content on the Site, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, photographs, menus, recipes, branding elements, and software, is the property of Starbird Chicken or its content suppliers and is protected by United States and international intellectual property laws, including copyright, trademark, trade dress, and unfair competition laws.

The Starbird Chicken name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Starbird Chicken or its affiliates. You may not use any of our trademarks without our prior written permission. Nothing in these Terms should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark without our express written permission.

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Site solely for your personal, non-commercial use of the Services in accordance with these Terms. This license does not include the right to:

• Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Site or its content for commercial purposes.
• Modify, adapt, translate, or create derivative works based upon the Site's content.
• Use data mining, robots, scraping, or similar data gathering and extraction tools on the Site.
• Download or copy any account information or user data for the benefit of a third party.
• Frame or mirror any portion of the Site without our express written consent.

Any unauthorized use of our intellectual property may violate copyright laws, trademark laws, and other applicable regulations, and could result in civil and criminal penalties. We actively enforce our intellectual property rights and will take appropriate legal action against infringement.

If you submit any feedback, suggestions, reviews, ideas, or other content to us ("User Content"), you grant us a worldwide, perpetual, irrevocable, royalty-free, sublicensable, transferable license to use, reproduce, modify, adapt, publish, translate, distribute, and display such User Content in any media for any purpose, including marketing and promotional purposes, without compensation to you.

7. Disclaimers and "As-Is" Basis

We do not warrant that the Site will meet your requirements or that the results obtained from the use of the Site will be accurate or reliable. Any content downloaded or otherwise obtained through the use of the Site is accessed at your own risk, and you are solely responsible for any damage to your computer system or mobile device or loss of data resulting from such use.

Nutritional information, allergen disclosures, and ingredient lists provided on the Site are for general informational purposes only and may not reflect real-time changes. If you have food allergies, dietary restrictions, or medical conditions, you should independently verify the suitability of our products before ordering. We strongly encourage you to consult with a medical professional or registered dietitian regarding your specific dietary needs.

Third-party websites or services that may be linked from our Site are not under our control, and we make no representations or warranties about those sites. The inclusion of any link does not imply endorsement by us, and we are not responsible for the content, practices, or policies of any third-party sites.

8. Limitation of Liability

In jurisdictions that do not allow the exclusion or limitation of incidental or consequential damages, our liability shall be limited to the fullest extent permitted by applicable law.

In no event shall our aggregate liability to you for all claims arising out of or relating to your use of the Site or Services exceed the greater of: (a) the total amount you paid us in the twelve (12) months preceding the claim, or (b) One Hundred United States Dollars ($100.00 USD).

Some states, including California, do not allow the exclusion of implied warranties or limitations of liability for incidental or consequential damages. In such states, our liability shall be limited to the greatest extent permitted under applicable law.

9. Indemnification

You agree to defend, indemnify, and hold harmless Starbird Chicken and its parent companies, subsidiaries, affiliates, partners, officers, directors, employees, agents, contractors, licensors, service providers, subcontractors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms;
• Your use of the Site or Services in a manner not authorized by these Terms;
• Your violation of any applicable federal, state, or local law or regulation;
• Your infringement of any third-party intellectual property rights;
• Any User Content you submit, post, or transmit through the Site;
• Your misrepresentation of any information provided to us;
• Your negligent or intentional misconduct;
• Any dispute between you and a third-party delivery provider or other third party.

We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of such claims. You agree not to settle any such matter without our prior written consent. We will use reasonable efforts to notify you of any such claim, action, or proceeding upon becoming aware of it.

10. Privacy Policy

Your use of the Site and Services is also governed by our Privacy Policy, which is incorporated by reference into these Terms. Our Privacy Policy describes how we collect, use, store, and disclose your personal information. By using the Services, you consent to our collection and use of your personal information as described in the Privacy Policy.

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know what personal information we collect about you, the right to request deletion of your personal information, the right to opt out of the sale of your personal information, and the right to non-discrimination for exercising your privacy rights. Please refer to our Privacy Policy for more details on how to exercise these rights.

11. Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of or related to them, their subject matter, or their formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the United States of America and the laws of the applicable state where Starbird Chicken operates, without regard to any conflict of law provisions.

To the extent that any dispute is not subject to arbitration as described in Section 12 below, you and Starbird Chicken agree to submit to the exclusive personal jurisdiction of the state and federal courts located in the United States, and you waive any objection to the exercise of jurisdiction over you by such courts and to venue in such courts.

Our Services are operated from within the United States. We make no representation that the Site is appropriate or available for use in other locations. Those who access or use the Site from other jurisdictions do so at their own volition and are responsible for compliance with local laws.

These Terms shall be interpreted consistently with the Federal Arbitration Act (9 U.S.C. § 1 et seq.), and any disputes regarding the enforceability or scope of the arbitration agreement shall be resolved under federal arbitration law. Additionally, our business practices and consumer disclosures are intended to comply with the Federal Trade Commission Act (15 U.S.C. § 41 et seq.) and related FTC regulations regarding unfair or deceptive acts or practices in commerce.

12. Dispute Resolution and Arbitration

12.1 Informal Resolution

Before initiating any formal dispute resolution proceeding, you agree to contact us in writing at [email protected] and describe the nature of your complaint and the relief you seek. We will attempt to resolve the dispute informally within thirty (30) days of receiving your written notice. If we are unable to resolve the dispute informally within that period, either party may proceed to formal dispute resolution.

12.2 Binding Arbitration

Except as provided in Section 12.4 below, any dispute, controversy, or claim arising out of or relating to these Terms, the Services, or any related matter shall be resolved exclusively through final and binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Consumer Arbitration Rules, which are available at www.adr.org.

The arbitration shall be conducted in the English language. The arbitrator shall have the authority to award any remedy that a court of competent jurisdiction could award, including injunctive and declaratory relief, provided that the arbitrator may not award relief inconsistent with these Terms. The arbitrator's award shall be final and binding on both parties.

To the extent permitted by law, you agree that any arbitration shall be conducted in your individual capacity only, and not as a class action or other representative action. You expressly waive your right to file a class action lawsuit or seek class-wide arbitration.

12.3 Arbitration Fees

The payment of arbitration fees shall be governed by the AAA Consumer Arbitration Rules. If you are the claimant, filing fees shall be as set forth in the AAA fee schedule for consumer disputes. We will bear reasonable arbitration administrative fees and arbitrator compensation in accordance with applicable AAA rules, subject to any applicable fee-shifting provisions.

12.4 Exceptions to Arbitration

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent actual or threatened infringement of intellectual property rights, to prevent unauthorized access to or misuse of the Site, or to address other circumstances where immediate relief is necessary to prevent irreparable harm. Additionally, small claims court actions within the applicable jurisdictional limits are exempt from this arbitration provision.

13. Term and Termination

These Terms become effective when you first access or use the Site and remain in full force and effect for as long as you continue to access or use the Services, unless earlier terminated in accordance with these Terms.

We may, in our sole discretion, with or without cause, and with or without prior notice, terminate your access to and use of the Site and Services, deactivate or delete your account, and discard any content associated with your account. Grounds for termination may include, but are not limited to:

• Violation of any provision of these Terms;
• Requests from law enforcement or government authorities;
• Conduct that we believe is harmful to our business, other users, or third parties;
• Extended periods of account inactivity;
• Fraudulent, deceptive, or illegal activity;
• Technical, security, or operational reasons.

You may terminate your account at any time by contacting us at [email protected] and requesting account deletion. Upon termination, your right to use the Services will immediately cease. Any pending orders at the time of termination will be processed in accordance with these Terms and our standard operating procedures.

The following sections of these Terms shall survive any termination or expiration of these Terms: Section 6 (Intellectual Property Rights), Section 7 (Disclaimers), Section 8 (Limitation of Liability), Section 9 (Indemnification), Section 11 (Governing Law), Section 12 (Dispute Resolution), and this Section 13.

14. Changes to These Terms

We reserve the right to modify, update, or replace these Terms at any time at our sole discretion. When we make material changes to these Terms, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or through a prominent notice on the Site.

Your continued use of the Site or Services following the posting of revised Terms constitutes your acceptance of and agreement to the revised Terms. It is your responsibility to review these Terms periodically. If you do not agree to the modified Terms, you must discontinue your use of the Services immediately.

Changes to these Terms will not apply retroactively to disputes that arose before the effective date of the revised Terms. For ongoing matters, the Terms in effect at the time the dispute first arose shall govern.

15. Third-Party Links and Services

The Site may contain links to third-party websites, applications, or services that are not owned or controlled by Starbird Chicken. We have no control over and assume no responsibility for the content, privacy policies, practices, or terms of any third-party sites or services. We do not warrant the offerings of any of these third parties or their websites.

When you click on a link to a third-party website, you do so at your own risk and subject to the terms and conditions and privacy policy of that third-party website. We strongly encourage you to review the terms and privacy policies of any third-party websites you visit.

Our inclusion of links to third-party websites does not imply endorsement, sponsorship, or any affiliation with those sites. References to any products, services, processes, or other information by trade name, trademark, or otherwise does not constitute or imply our endorsement, sponsorship, or recommendation.

16. Force Majeure

We shall not be liable for any delay or failure to perform any obligation under these Terms where the delay or failure results from any cause beyond our reasonable control, including but not limited to acts of God, natural disasters, fire, flood, epidemic or pandemic, terrorist activities, war, civil unrest, labor disputes, internet or telecommunications outages, supply chain disruptions, government orders, or regulatory actions. In such circumstances, we will use commercially reasonable efforts to resume performance as soon as practicable.

17. Electronic Communications and Consent

By creating an account or placing an order through our Site, you consent to receive electronic communications from us, including emails, text messages (if you provide a phone number and opt in to SMS communications), and notices posted on the Site. These communications may include transactional messages (such as order confirmations), service announcements, and promotional messages (if you opt in to marketing communications).

You agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing. You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any marketing email or by contacting us at [email protected]. Opting out of marketing communications will not affect your receipt of transactional and service-related messages.

18. Accessibility

Starbird Chicken is committed to making our website accessible to all users, including those with disabilities, in compliance with applicable accessibility standards under the Americans with Disabilities Act (ADA) and related federal guidelines. If you encounter any accessibility barriers on our Site or require accommodations to access our Services, please contact us at [email protected] and we will make reasonable efforts to provide accessible alternatives.

19. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices or agreements published by us on the Site, constitute the entire agreement between you and Starbird Chicken with respect to your use of the Site and Services, and supersede all prior and contemporaneous agreements, representations, warranties, and understandings between the parties, whether written or oral, relating to the subject matter hereof.

No waiver by us of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of ours to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

20. Severability

If any provision of these Terms is held by a court or arbitrator of competent jurisdiction to be invalid, illegal, unenforceable, or in conflict with any applicable law, such provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable, and the validity, legality, and enforceability of the remaining provisions of these Terms shall not in any way be affected or impaired thereby.

In the event that a court or arbitrator finds the class action waiver in Section 12 to be unenforceable with respect to any claim, the parties agree that the arbitration provision shall be severed with respect to such claim only, and that claim shall proceed in court, with all other claims continuing to be governed by the arbitration provision.

The parties further agree that these Terms reflect a fair allocation of risk between the parties, and that the limitations of liability and disclaimers set forth herein are an essential element of the basis of the bargain between the parties, without which we would not have provided the Services at the current pricing.

21. No Agency Relationship

Nothing in these Terms shall be construed to create an agency, partnership, joint venture, employment, or franchise relationship between you and Starbird Chicken. You do not have authority to bind us to any obligations or representations, and you shall not represent to any third party that you have such authority. We are independent parties, and these Terms do not create any fiduciary duties between us.

22. Assignment

You may not assign or transfer your rights or obligations under these Terms, in whole or in part, without our prior written consent. Any attempted assignment in violation of this provision shall be null and void. We may freely assign or transfer our rights and obligations under these Terms without restriction, including in connection with a merger, acquisition, sale of assets, or by operation of law. These Terms shall be binding upon and inure to the benefit of the parties and their respective permitted successors and assigns.

23. Headings and Interpretation

The section headings in these Terms are for convenience only and have no legal or contractual effect. As used in these Terms, the words "include," "includes," and "including" are deemed to be followed by the words "without limitation." The terms "herein," "hereof," and "hereunder" refer to these Terms as a whole. References to a "Section" refer to a section of these Terms. These Terms shall be construed without regard to any presumption or rule requiring construction or interpretation against the party causing these Terms to be drafted.

24. Contact Information

If you have any questions, concerns, or comments about these Terms of Service, or if you need to reach us for any reason related to our Services, please contact us using the information below:

We endeavor to respond to all inquiries within three (3) to five (5) business days. For urgent matters related to food safety or active orders, please reach out via email and mark your message as urgent.