Privacy Policy

Welcome to Starbird Chicken. We are deeply committed to protecting the privacy and personal information of every individual who visits our website, places an order, or otherwise interacts with our food services. This Privacy Policy explains in clear and transparent terms what personal data we collect, how we use it, with whom we share it, and what rights you have over your information. Please read this policy carefully before using our website or services.

By accessing or using the website located at starbird-food.click (the "Website"), placing an order, creating an account, or otherwise engaging with Starbird Chicken, you acknowledge that you have read, understood, and agree to the data practices described in this Privacy Policy. If you do not agree with the terms of this policy, please do not use our Website or services.

This Privacy Policy applies to all users of our Website and services, including customers, visitors, and any third parties who interact with Starbird Chicken through digital or offline channels.

1. About Us and Contact Information

Starbird Chicken is a food service business operating in the United States. We take our responsibilities regarding your personal data very seriously and have implemented this policy to comply with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), and the Federal Trade Commission (FTC) Act.

For all privacy-related inquiries, requests, or concerns, please contact us using the details provided above. We aim to respond to all privacy inquiries within a reasonable timeframe and no later than 45 days as required under applicable law.

2. Information We Collect

We collect various types of information in connection with your use of our Website and food services. The categories of personal information we may collect include the following:

2.1 Personal Identification Information

When you create an account, place a food order, sign up for our newsletter, or contact us directly, we may collect:

• Full name
• Email address
• Phone number
• Mailing or delivery address
• Date of birth (where required for age verification)
• Username and password (for registered accounts)
• Profile photos or avatars (if voluntarily uploaded)

2.2 Payment and Financial Information

When you place an order through our Website, we collect payment-related information. This may include:

• Credit or debit card numbers (processed securely through third-party payment processors)
• Billing address
• Transaction history and order records
• Digital wallet information (e.g., Apple Pay, Google Pay)

Please note that Starbird Chicken does not store full payment card numbers on its servers. All payment processing is handled by PCI-DSS compliant third-party processors.

2.3 Order and Transaction Data

We collect information related to your food orders and transactions, including:

• Items ordered, including menu preferences and customizations
• Order date and time
• Delivery or pickup instructions
• Order history and frequency
• Loyalty program activity and rewards points
• Special dietary requests or allergen information you voluntarily provide

2.4 Usage Data and Technical Information

When you visit and interact with our Website, we automatically collect certain technical information, including:

• IP address
• Browser type and version
• Operating system and device type
• Pages visited and time spent on each page
• Referring URLs (how you arrived at our Website)
• Clickstream data and navigation patterns
• Date and time of access
• Search queries entered on our Website

2.5 Location Data

With your consent, we may collect precise or approximate geographic location data to facilitate food delivery, locate nearby pickup options, and provide location-specific promotions. You may disable location sharing through your device or browser settings at any time.

2.6 Device Information

We may collect device-specific information, including:

• Device identifiers (e.g., device ID, advertising ID)
• Mobile network information
• Hardware model
• App version (if applicable)
• Push notification tokens

2.7 Communications Data

If you contact our customer support team, submit feedback, respond to surveys, or interact with us via email, phone, or live chat, we collect the content of those communications and any information you choose to provide.

2.8 Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to collect data about your Website activity. Please refer to Section 8 of this policy for detailed information about our use of cookies.

2.9 Information from Third Parties

We may also receive information about you from third parties, such as:

• Social media platforms (if you connect your social account or interact with our social media pages)
• Third-party delivery partners (e.g., delivery confirmation details)
• Marketing partners and data enrichment providers
• Analytics platforms that help us understand user behavior

3. How We Use Your Information

Starbird Chicken uses the personal information we collect for specific, legitimate, and lawful purposes. The primary purposes for which we use your data include:

3.1 Providing and Improving Our Services

• Processing and fulfilling your food orders, including delivery and pickup coordination
• Creating and managing your customer account
• Administering loyalty programs and reward schemes
• Responding to your inquiries, complaints, and customer support requests
• Facilitating secure payment transactions
• Improving the functionality, design, and content of our Website and services
• Developing new menu items, features, and offerings based on customer preferences

3.2 Analytics and Performance Measurement

• Analyzing Website traffic, usage patterns, and customer behavior to optimize our digital experience
• Measuring the effectiveness of our marketing campaigns and promotions
• Conducting internal research and data analysis to improve our operations
• Generating aggregated, anonymized reports and statistics

3.3 Marketing and Promotional Communications

• Sending you promotional emails, newsletters, special offers, and updates about new menu items — with your consent where required by law
• Displaying targeted and personalized advertisements on our Website and third-party platforms
• Sending push notifications (with your permission) about orders, promotions, and rewards
• Conducting contests, sweepstakes, and promotional campaigns

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any email, adjusting your account notification preferences, or contacting us directly at [email protected].

3.4 Legal Compliance and Safety

• Complying with applicable federal, state, and local laws and regulations
• Enforcing our Terms of Service and other agreements
• Preventing fraud, unauthorized access, and other illegal activities
• Protecting the rights, property, and safety of Starbird Chicken, our customers, and the public
• Responding to lawful requests from government authorities and law enforcement

4. Sharing Your Information with Third Parties

Starbird Chicken does not sell your personal information for monetary compensation. However, we may share your data with certain third parties in the following circumstances:

4.1 Service Providers and Business Partners

We share your information with trusted third-party service providers who assist us in operating our business. These include:

• Payment processors — to securely handle financial transactions
• Delivery partners — to coordinate food delivery to your location
• Cloud hosting and IT services — to store and manage our data securely
• Email and marketing platforms — to deliver communications and campaigns
• Analytics providers — to help us understand how customers use our Website
• Customer support tools — to manage and respond to inquiries
• Fraud prevention services — to protect against unauthorized transactions

All service providers are contractually obligated to use your personal information only for the purposes specified and to maintain appropriate security measures.

4.2 Business Transfers

In the event of a merger, acquisition, restructuring, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity. We will notify you of any such change via prominent notice on our Website or by email prior to the transfer taking effect.

4.3 Legal Requirements and Law Enforcement

We may disclose your personal information if we believe in good faith that disclosure is necessary to:

• Comply with a legal obligation, court order, or valid legal process
• Respond to requests from law enforcement or government authorities
• Protect the rights, property, or safety of Starbird Chicken, our users, or the public
• Investigate potential violations of our policies or applicable law

4.4 Sharing with Your Consent

We may share your personal information with other third parties when you have provided explicit consent to do so, such as when you authorize a social media sharing feature or participate in a co-branded promotion.

4.5 Aggregated and Anonymized Data

We may share aggregated and anonymized data — which does not identify you personally — with third parties for industry analysis, research, marketing, and other business purposes.

5. Data Security

Starbird Chicken is committed to protecting your personal information through a comprehensive set of technical, administrative, and physical security measures. Our data security practices include:

5.1 Technical Safeguards

• Secure Sockets Layer (SSL) / Transport Layer Security (TLS) encryption for all data transmitted through our Website
• Encrypted storage for sensitive personal and payment data
• Firewalls, intrusion detection systems, and network monitoring
• Access controls and role-based permissions limiting employee access to personal data
• Regular security audits and vulnerability assessments
• Multi-factor authentication for administrative access to our systems

5.2 Organizational Safeguards

• Staff training on data privacy and security best practices
• Confidentiality agreements with employees and contractors who handle personal data
• Documented data breach response and incident management procedures
• Regular review and updating of our privacy and security policies

While we implement robust security measures, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security of your data. In the event of a data breach that affects your personal information, we will notify you as required under applicable law, including applicable state breach notification laws.

6. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information. We are committed to honoring these rights as required by applicable law.

6.1 Rights Under the California Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA)

If you are a California resident, you have the following rights under the CCPA/CPRA:

• Right to Know: You have the right to request information about the categories and specific pieces of personal data we have collected about you, the purposes for collection, and the third parties with whom we share it.
• Right to Delete: You have the right to request the deletion of your personal information, subject to certain exceptions permitted by law.
• Right to Correct: You have the right to request correction of inaccurate personal information we hold about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising purposes. To exercise this right, please contact us at [email protected].
• Right to Limit Use of Sensitive Personal Information: You may request that we limit our use of sensitive personal information to purposes strictly necessary for providing our services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny services, charge different prices, or provide a lower quality of service based on your exercise of privacy rights.

6.2 General Privacy Rights for All U.S. Residents

• Right of Access: You may request a copy of the personal information we hold about you.
• Right to Rectification: You may request that we update or correct inaccurate personal information.
• Right to Erasure: Subject to applicable law, you may request that we delete your personal information from our records.
• Right to Data Portability: You may request that we provide your personal data in a structured, commonly used, and machine-readable format so that you can transfer it to another service provider.
• Right to Withdraw Consent: Where we process your data based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
• Right to Object to Marketing: You may object to our use of your personal data for direct marketing purposes at any time.

6.3 How to Exercise Your Rights

To exercise any of your privacy rights, please submit a verifiable request by:

• Emailing us at [email protected] with the subject line "Privacy Rights Request"
• Including your full name, email address, and a description of your specific request

We may need to verify your identity before processing your request to prevent unauthorized access to your data. We will respond to all verifiable requests within 45 days. If we require more time, we will notify you of the extension and the reason for it. If we are unable to fulfill your request, we will provide a written explanation.

You may designate an authorized agent to submit requests on your behalf. Authorized agents must provide written proof of authorization, and we may verify the identity of both the agent and the individual whose data is being requested.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Our general data retention practices include:

When personal data is no longer required, we will securely delete, anonymize, or aggregate it so that it can no longer be used to identify you. In some cases, we may retain anonymized or aggregated data indefinitely for statistical and research purposes.

8. Cookies and Tracking Technologies

Starbird Chicken uses cookies and similar tracking technologies on our Website to enhance your browsing experience, analyze site performance, and deliver relevant content and advertising.

8.1 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the Website to function correctly. They enable core features such as user authentication, shopping cart functionality, and secure payment processing. These cookies cannot be disabled without affecting Website functionality.
• Performance and Analytics Cookies: These cookies collect information about how visitors use our Website, such as which pages are visited most often and how users navigate the site. We use this data to improve Website performance and user experience.
• Functionality Cookies: These cookies allow our Website to remember your preferences (such as language settings, delivery address, and login details) to provide a more personalized experience.
• Marketing and Advertising Cookies: These cookies are used to deliver advertisements relevant to your interests and to track the effectiveness of our marketing campaigns. They may be set by us or by our advertising partners.
• Social Media Cookies: These cookies are set by social media platforms and allow you to share content from our Website on social networks. They may track your browsing activity across other websites.

8.2 Managing Your Cookie Preferences

You can manage or disable cookies through your browser settings. Most modern web browsers allow you to control cookie preferences, including blocking or deleting cookies. Please note that disabling certain cookies may affect the functionality of our Website and your ability to use some features.

You may also opt out of interest-based advertising by visiting the Digital Advertising Alliance's opt-out page at optout.aboutads.info or the Network Advertising Initiative's opt-out page at optout.networkadvertising.org.

9. Children's Privacy

Starbird Chicken's Website and services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, solicit, or process personal information from children under the age of 13 in violation of the Children's Online Privacy Protection Act (COPPA), or from minors under the age of 18 without appropriate parental or guardian consent.

If you are under the age of 18, please do not use our Website, create an account, or provide any personal information to us. If we discover that we have inadvertently collected personal information from a child under 13, we will take immediate steps to delete that information from our records.

If you are a parent or guardian and believe that your child has provided personal information to us without your consent, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

10. International Data Transfers

Starbird Chicken is based in the United States. If you are accessing our Website or services from outside the United States, please be aware that your personal information may be transferred to, stored in, and processed in the United States, where data protection laws may differ from those in your country of residence.

By using our Website and providing us with your personal information, you consent to the transfer of your data to the United States and its processing in accordance with this Privacy Policy. We take appropriate steps to ensure that any international data transfers are conducted in compliance with applicable privacy laws and that your data receives an adequate level of protection.

Our service providers may also process data in countries outside of the United States. In such cases, we ensure that appropriate contractual safeguards are in place to protect your personal information.

11. Third-Party Links and Websites

Our Website may contain links to third-party websites, social media platforms, delivery partner portals, and other external services that are not operated or controlled by Starbird Chicken. This Privacy Policy does not apply to those third-party websites or services. We are not responsible for the privacy practices or content of any third-party websites.

We encourage you to review the privacy policies of any third-party websites you visit, particularly before submitting any personal information to those sites. The inclusion of a link to a third-party website does not constitute our endorsement of that site or its privacy practices.

12. FTC Compliance and Consumer Protection

Starbird Chicken operates in compliance with the Federal Trade Commission (FTC) Act, which prohibits unfair or deceptive acts or practices in commerce. We are committed to transparency in all our data collection and use practices, and we do not engage in deceptive data handling or marketing activities.

We adhere to the FTC's guidelines on:

• Truthful and non-deceptive advertising and marketing communications
• Transparent disclosure of data collection practices
• Honoring consumer choices regarding marketing opt-outs
• Maintaining reasonable data security practices
• Notifying consumers of material changes to our privacy practices

13. Do Not Track Signals

Some web browsers offer a "Do Not Track" (DNT) feature that signals to websites that you do not wish to have your online browsing activities tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals. At this time, our Website does not respond to browser-initiated DNT signals. However, you may manage your privacy preferences through the cookie and privacy controls described in this policy.

14. How to File a Privacy Complaint

If you have a concern or complaint about how we handle your personal information, we encourage you to contact us first so that we can attempt to resolve the issue directly.

14.1 Contact Us First

Please send your complaint or concern in writing to:

• Email: [email protected]

We will investigate your complaint and respond within a reasonable timeframe, generally within 30 to 45 days of receipt.

14.2 Complaints to Regulatory Authorities

If you are not satisfied with our response, or if you believe your privacy rights have been violated, you may file a complaint with the appropriate regulatory authority:

15. Changes to This Privacy Policy

Starbird Chicken reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other business factors. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page
• Post a prominent notice on our Website notifying users of the change
• Where required by law, provide direct notification via email to registered users

Your continued use of our Website or services following the posting of changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your personal information.

16. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the United States of America. To the extent applicable, California privacy law (including the CCPA and CPRA) shall apply to the collection and processing of personal information of California residents. Other state privacy laws, including but not limited to those of Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), and Texas (TDPSA), shall also apply to residents of those respective states to the extent required.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to reach out to us:

We take all privacy inquiries seriously and are committed to working with you to address any concerns about your personal information in a timely and respectful manner. Thank you for trusting Starbird Chicken with your information.